Delivery & Returns
All potential returns must be reported within 24 hours from when the order will be received. The products must be in impeccable condition, with all the seals and packaging accessories unopened & in resealable condition.
If the return request is accepted by OilCo Bangladesh, then the client will have to pay the delivery fee plus the difference (if any) for the new product that will be shipped to them.
In the case of defective products, please ensure that the product remains inside of its original packaging. If a product is defective or found incorrect on arrival then OilCo Bangladesh will bear all shipping costs.
To be eligible for a return, your goods must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods:
Discounted or sale items, Wrongly ordered items, OEM fluids, Electrical goods etc. These items are not eligible for return, refund or exchange.
Refunds and Exchanges
After we receive your returned product, we will send you an email to notify you that we have received your returned item. We will also notify you of the acceptance or rejection of your return.
If your return is accepted by us, We will provide one of the following within a reasonable time:
- An exchange of similar good for the item returned
- A non-transferable store credit in your CilCo account wallet
- A credit to the payment card or original method of payment used to pay for the item and/or bKash.
For the same day delivery option, a turnaround time of 3-4 hours will be guaranteed. However, the cut-off time for same day orders is 2PM, which means all orders have to be placed before 2PM if the customer chooses to receive the order on the same day.
Standard Delivery has a turnaround time of maximum 2 working days.
To initiate a return, please email us at 'email@example.com' .
We require a receipt or proof of purchase to accompany your return.
All returned goods should be sent to us at House 42, Road 9D, Nikunja 1 Dhaka - 1229.
You are responsible for paying for all shipping costs for your returned item unless an incorrect product was sent by us. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
For items that are manufactured by another party and resold by us, please do not send such items back to the manufacturer.